ITIL

...an approach to service management replacing the ad hoc method of buying technology assets to respond to business needs.

Instead, this is a collection of "Good Practices" derived from what has been found to be in Wide Industry Use and is based upon other existing frameworks.

ITIL is a set of roles, responsibilities, processes and definitions for effective management of activities working with the business proactively.

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I personally have been trained and certified in the ITIL V3 Foundation Level and utilize this knowledge to assist my customers to leverage my experience in acquiring the right technology for business growth.