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Jim Haake

Naperville, IL 60565  .  Mobile 630.988.4625  .  Jim.Haake@21TWELVE.com  .  @JimHaake1

Objective

Drive conversation and innovation by leveraging account management experience to deliver business outcomes, not just products.

SUMMARY

Proven customer-focused business professional with a track record of exceeding aggressive sales targets through business outcomes expertise, exceptional service, and repeat business. Excellent communication and relationship-building skills. Dedicated problem solver focused on business results.

Current Passion

• • • • • Founder of 21TWELVE, responsible for the entire product line, including digital solutions and analog outcomes. Originated as a home-grown time clock, evolved into a CRM tool, time tracker, budgeting tool, and scheduler. Doubled margins and throughput, reduced costs by 50%, and introduced interactive content replacing multiple applications. Next offering: Transform, the glue from product inception to continuous customer elation using artificial intelligence.

Previous Experiences & Modernizations

Territory Sales Manager at Oracle

Risk reductions and agility alignments across various departments for state, local government, and K-12.

Responsible for driving the cloud-speed revolution, transforming cities, counties, states, and education systems with modern application delivery and intelligence. Aligning business outcomes to technology solutions using cloud-driven dashboards, sensors, machine learning, and analytics for efficiencies and predictive/prescriptive analytics. Collaborating with the Oracle SaaS team, we transitioned from on-premise to Cloud and Cloud Applications.

Coordinating with public sector accounts and private companies, I simplify the customer experience by collaborating with internal divisions to present unique ideas. Engaging with customers, I deliver a project-based experience resulting in direct and indirect cost savings, preparing them for future modernization. Our collective goal is to modernize connected departments across multiple projects and years, achieving a successful timeline.

As a customer-centric sales professional, I deliver a superior Full Circle Experience.

**Chicagoland Area local governments**

- Chicago Public Schools

- Cook County Bureau of Technology and Justice Departments

- City of Chicago 

• Leading our Data Platform vision, driving the Chicago Taskforce on Innovation and Technology program for a SmartCity initiative, commencing with a SuperBlock pilot.

- Chicago Transit Authority

- Chicago Department of Aviation

- Lake County

- Pace Suburban Bus

**Illinois State Agencies**

Illinois Courts, State Police, Department of Commerce, Housing Development, Toll Authority, Illinois State Treasurer, Healthcare and Family Services, Department of Innovation and Technology including Illinois State Police.

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We engage with our customers to deliver a project-based experience from start-to-completion that realize direct and indirect cost savings to prepare them for the next phase. Our collective goal is modernization throughout connected departments, delivering a multi-project and multi-year modernization TIMEline of success they can get nowhere else.

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Global companies, Real Estate/Construction, and Governments, operationalizing Digital Twin TransformOSA 

Responsible for driving reseller, distribution, and business partner relationships to transition the construction industry into the digital age of IoT-based outcomes delivery. Aligning IoT technology with business outcomes using sensor technology, analytics, machine learning, and predictive/prescriptive analytics to drive efficiencies.

Accelerated the growth of digitally-focused business partners in the construction industry, where Molex was new.

• Worked with global companies like Microsoft, ExxonMobil, JCI, Georgia-Pacific, and USG to digitize their offerings and modernize their workspaces.

Converted technology marketing to focus on human-outcomes marketing, empowering sales and executives to engage with CEOs and construction contractors.

• Mentored Molex interns, assisting with their value proposition for the company Innovation Challenge. Trained them on our IoT platform’s properties, explaining how it benefits businesses: improving employee health and well-being, reducing upfront and annual costs, increasing maintenance process efficiencies, and boosting revenue per employee.

• Empowered a global committee to define a new go-to-market strategy for sister-companies in the same industry, considering team and individual approaches.

SaaS vendor ServiceNow license and professional services sales in a seven-state region, leveraging ITILv3 certification and process experience to enhance the employee and customer experience.

Technology Portfolio Manager for a large OEM/integrator of solutions for an international reseller. As the HP relationship manager, established and grew top-down relationships across the HP solutions portfolio, coordinating HP Enterprise Group products with manufacturer partners and reseller partners.

• Global Accounts: CME Group, Trading Technologies, Grant Thornton, Mayer Brown.

• Responsible for sales of Meridian IT’s entire product line to U.S. and international customers, including OEM sales from major vendors like Sun/Oracle, IBM, EMC, HP, Cisco, Hitachi Data Systems, NetApp, Veritas Software, and Meridian Cloud Services. Generated over $10 million in revenue annually by integrating multiple OEM offerings into cohesive solutions for key accounts like Bridgestone-Firestone, Retail, and Credit First N.A., BlueCross BlueShield Association, BCBSA, Baker McKenzie, Pearson, MasterCard, CME Group, Cayuga Medical, Jeld-Wen, BMW, and NA. Achieved #1 in division after ITILv3 certification.

• Led datacenter sales for 30+ account executives from a recently acquired company, championing open source solutions from IBM, Cisco HPE, NetApp, and Palo Alto Networks.

Transformed the complete printing process from concept to analog to digital, digitizing the entire design-to-delivery workflow.

• Worked with major retailers and marketing companies like Ace Hardware, Burdines, Leo Burnett, and FCB Global. Assisted in the growth of Veggie Tales 3D animation, supplying workstations and back-office ideations and implementations.

• Drove multi-product adoption of digital workflow from standard pre-press & printing press to digital printing for Heidelberg, the largest press manufacturer.

ITILv3 Foundation Certified, ServiceNow Sales Certified.

Hands-On Business Skills: SaaS, IaaS, PaaS, XaaS, ServiceNow, HP, Microsoft, database, business process management, application development, employee and customer user experience, account, vendor, and reseller relationship management, buyer and end-user relationship management, Cloud Strategy, IT Service Management, IT Operations Management, IT Business Management, Governance, Risk, & Compliance, Customer Service Management, Sales Operations.

Recent Readings

Death By Meeting: A Leadership Fable, Patrick Lencioni

Execution: The Discipline of Getting Things Done, Larry Bossidy

Jack Welch and the GE Way: Management Insights and Leadership Secrets of the Legendary CEO

Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison

The Art of Selling to the Affluent: How to Attract, Service and Retain Wealthy Customers and Clients for Life

Secrets of Question Based Selling: How the Most  Powerful Tool in Business Can Double Your Sales Results

Customer Satisfaction is WORTHLESS: Customer Loyalty is PRICELESS, Jeffrey Gitomer

Hug Your Customers: The Proven Way to Personalize Sales & Achieve Astounding Results, Jack Mitchell

Dark Pools: The Rise of the Machine Traders and the Rigging of the U.S. Stock Market

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630-988-4625  |  jimbo@21twelve.com