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James Stephen Haake

Naperville, IL 60565  .  Mobile 630.988.4625  .  jimbo@21twelve.com  .  @JimHaake1

Objective

To drive conversation and innovation utilizing my account management experience deliver the outcomes, not the product, by learning what is important to the business followed by enhancing the customer relationship.

SUMMARY

Accomplished customer focused business professional with a proven ability to consistently exceed aggressive sales targets through business outcomes expertise, exceptional service and generating repeat business. Excellent communication skills, excelling in developing working relationships with customers through trust and respect. A dedicated problem solver with a focus for business results.

Current Work Experience

21TWELVE, Founder

Responsible the entire product line involving digital solutions and analog outcomes encountered as one experience

• • • • • Originated as a home-grow CRM tool (before salesforce existed) for my inside CSRs and morphed into a time tracker, budgeting tool and scheduler.

          • • Doubling margins and throughput of our production.

        • With our change from operations to sales and marketing focus, I added interactive content replacing multiple applications like PowerPoint and KeyNote with one tool usable on any device.

        • Our next offering will be transform, the glue from product offering inception to customer elation completion utilizing artificial intelligence.

Oracle, Territory Sales Manager

Responsible for state, local and K-12 Education relationships to drive the cloud-speed revolution transforming our cities, counties states and education system with modern application delivery and intelligence. Aligning business outcomes to technology solutions using cloud services, sensor technology, machine learning and analytics to drive efficiencies with predictive/prescriptive analytics.

Previous Experiences & Modernizations

Real Estate Transformance to Digital Twin

Responsible for driving reseller, distribution and business partner relationships to help drive the construction industry into the digital age of IoT-based outcomes delivery. Aligning IoT technology to business outcomes using sensor technology and analytics to drive efficiencies with machine learning and predictive/prescriptive analytics.

• • • • • Accelerated the growth of digitally-focused business partners in a vertical market (construction) where Molex was new to the industry.

          • C&C Technology Group, Cresa, JCI

      • Worked with the largest companies in the world to digitize their offerings to the market while enabling their workspace for the 21st century.

        • Microsoft, ExxonMobil, JCI, Georgia-Pacific, USG

      • Helped Molex convert technology marketing to focus on human-outcomes marketing. 

        • Empowered sales and Molex Executives to talk with CEOs as well as construction contractors. 

      • Mentored the Molex interns and assisted with their value delivery proposition during the company Innovation Challenge to present new ideas to the board. I also trained them on the properties of our IoT platform and how this solution is changing how businesses:

        • increasing the health and well-being of employees,

        • saving up-front and year-over-year cost while gaining a time to market advantage,

        • gaining maintenance process efficiencies while increasing the revenue per employee ratio

      • On a global committee empowering sister-companies in the same industry to define a new go-to-market strategy that included approaches as a team and also individually when appropriate.

Datacenter solutions transformance to SaaS (where applicable)

Responsible for SaaS vendor ServiceNow license and professional services sales in a seven state region. Using my ITILv3 certification and process experience to consumerize the employee and customer experience.

Technology Portfolio Manager for large OEM / Integrator of solutions for an international reseller

As the global HP relationship manager, I was responsible for establishing and growing top-down relationships across the entire HP solutions portfolio. Coordinating all HP Enterprise Group products along with manufacturer partners such as VMware, Microsoft, Red Hat and reseller partners like CDW, American Digital, Zones, and Insight.

• • • • • Accounts: CME Group, Trading Technologies, other trading companies, Grant Thornton, Mayer Brown.

Responsible for sales of the entire product line of Meridian IT for the U.S. and international customers. This includes OEM sales from Sun/Oracle, IBM, EMC, HP, Cisco, Hitachi Data Systems, NetApp, Veritas Software, as well as the Meridian Cloud Services.

• • • • • Generated $10+ Million in revenue YoY utilizing multiple OEMs offerings into a cohesive solution for following accounts.

          • • Bridgestone-Firestone, Retail, and Credit First N.A., BlueCross BlueShield Association, BCBSA, Baker McKenzie, Pearson, MasterCard

            • Repeatedly hit my sales numbers with security, storage, server and network solutions.

            • #1 in division after achieving my ITILv3 certification. (My personal Business Transformance)

        • Responsible for datacenter sales of 30+ account executives from a recently acquired company. Sales champion around open source solutions from our vendor partners IBM, Cisco HPE, NetApp, Palo Alto Networks

          • • CME Group, Cayuga Medical, NY, Jeld-Wen, BMW, NA

Analog to Digital Transformance in printing from creation to completion

From cutting rubylith on a light table to digitizing the entire design-to-delivery process workflow. Transforming the entire ideation-to-creation process workflow from
design & print to multi-media delivery.

• • • • • Worked with the largest retailers and marketing communications companies like Ace Hardware, Burdines, Leo Burnett and FCB Global.

        • Also for the largest press manufacturer, Heidelberg

Education

    Illinois State University, Normal, Illinois

    Major: Marketing 

    Concentration in Management and Visual Communication and Micro-Computer in the Arts

    B.S. Marketing

Awards and Accreditations

    Dean's List, Illinois State University

    ITILv3 Foundation Certified

    ServiceNow Sales Certified

Hands-On Business Skills

SaaS, IaaS, XaaS, ServiceNow, HP, Microsoft, database, business process management, application development, employee and customer user experience, account, vendor and reseller relationship management, buyer and end-user relationship management, Cloud Strategy, IT Service Management, IT Operations Management, IT Business Management, Governance, Risk, & Compliance, Customer Service Management, Sales Operations

Recent Readings

Death By Meeting: A Leadership Fable, Patrick Lencioni

Execution: The Discipline of Getting Things Done, Larry Bossidy

Jack Welch and the GE Way: Management Insights and Leadership Secrets of the Legendary CEO

Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison

The Art of Selling to the Affluent: How to Attract, Service and Retain Wealthy Customers and Clients for Life

Secrets of Question Based Selling: How the Most  Powerful Tool in Business Can Double Your Sales Results

Customer Satisfaction is WORTHLESS: Customer Loyalty is PRICELESS, Jeffrey Gitomer

Hug Your Customers: The Proven Way to Personalize Sales & Achieve Astounding Results, Jack Mitchell

Dark Pools: The Rise of the Machine Traders and the Rigging of the U.S. Stock Market

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630-988-4625  |  jimbo@21twelve.com