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Optimization using connected data and applications for better employee & customer focus freeing up every possible minute & dollar to drive your true differentiators
Optimization using connected data and applications for better employee & customer focus freeing up every possible minute & dollar to drive your true differentiators
Applications
Applications
Our focus customer engagement application delivers your brand and messaging that integrates with back-end applications like never seen before.
Our focus customer engagement application delivers your brand and messaging that integrates with back-end applications like never seen before.
Say goodbye to the back and forth of regular preso apps. You will also deliver a post-meeting document that has value beyond "a copy of the deck".
Say goodbye to the back and forth of regular preso apps. You will also deliver a post-meeting document that has value beyond "a copy of the deck".
Our transform option is a front-end that sales will want (yes WANT) to use, adding reporting to crm platforms,
never seen before 21TWELVE.
Our transform option is a front-end that sales will want (yes WANT) to use, adding reporting to crm platforms,
never seen before 21TWELVE.
As a second bonus, forecast calls with managers reporting to managers, reporting to managers, will be a chore of the past in the very near future.
As a second bonus, forecast calls with managers reporting to managers, reporting to managers, will be a chore of the past in the very near future.
transformance is achieved by mining intelligence built upon customer interactions, improving the effectiveness of your offerings from inception to reinvention.
transformance is achieved by mining intelligence built upon customer interactions, improving the effectiveness of your offerings from inception to reinvention.
Services
Services
With over 40 years as a proven visionary, leader and operations strategist, 21TWELVE excels at accelerating growth by expertly navigating the intersection of data, human capital, refined processes, and robust security.
21TWELVE specializes in
guiding executives and teams through comprehensive operational modernizations,
the strategic integration of AI (Assistive Intelligence using AI) and,
transformative enhancements to both customer and employee journeys.
What you can expect from a project involving us from the start
1. Listen, Engage, Execute
2. Solve for Now & Design for the Next
3. Full Circle Experience & Visibility
We are driven by the dynamic interplay of strategy and execution, ensuring technology directly fuels business objectives, optimizing market entry, and achieving demonstrable improvements in operational efficiency, financial performance, and client satisfaction.
Successes for private and public organizations
Our first transformance project goal was to reduce internal cost and time-to-market, while increasing revenue and the employee/customer experience for a high-end fashion retailer who needed visibility into timeframes and milestones. Our first step was modernizing our data supply chain of reliance engine [S.C.O.R.E.] that started with our customer and modernizing their workflows for better engagements with current technologies.
Working back from the customer experience, we initially approached customer updates first by providing realtime intelligence to our customer service agents.
To facilitate that, we integrated a company-wide system for project management that linked the start-to-finish responsibilities including the customer, to timelines aligned to the end user Go-Live Date [GoLD].
These two strategies netted the following
Converting days into seconds for the supplier's customer updates (late 1980s)
Reducing their own production costs by 50% while reducing time-to-market by 50%
Increasing the suppliers overall gross profit by 200% without adding any personnel or equipment
Our most recent transformance project goals were more tactically focused.
reduce risk
reduce costs associated with the move from internal computing to cloud-based
their results ended up as promised
60% savings on their current $2,000,000+ spend
migration services had no change orders [no additional costs]
flexible configurations allowed for less upfront investment
added modern database features allowed for price/consumption reductions
Our industry reach is not limited to any type of organization. Below are more examples
While working with the City of Chicago, 21TWELVE championed groundbreaking SmartCity initiatives.
Our other engagements include Molex, Extreme Networks scaling high-performing partner ecosystems
Orchestrating impactful digital transformation projects for leading global brands including Microsoft, Abbott, and ExxonMobil.
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