Jim Haake's Resumé
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[updated 20230114]
James Stephen Haake
Naperville, IL 60565 . Mobile 630.988.4625 . jimbo@21twelve.com . @JimHaake1
Objective
To drive sales and innovation utilizing my account management experience selling the outcomes, not the product, by learning what is important to the business followed by enhancing the customer relationship.
SUMMARY
Accomplished customer focused business professional with a proven ability to consistently exceed aggressive sales targets through business outcomes expertise, exceptional service and generating repeat business. Excellent communication skills, excelling in developing working relationships with customers through trust and respect. A dedicated problem solver with a focus for business results.
Work Experience
92 - ∞ 21TWELVE, Founder
Responsible the entire product line involving digital solutions and analog outcomes
Originated as a home-grow CRM tool for my inside CSRs and morphed into a time tracker, budgeting tool and scheduler.
With our change from operations to sales and marketing focus, I added interactive content replacing multiple applications like PowerPoint and KeyNote with one tool usable on any device.
Our next offering will be transform, the glue from product offering inception to customer elation completion.
21 - 23 Oracle, Regional Sales Manager
Responsible for state, local and K-12 Education relationships to drive the cloud-speed revolution transforming our cities, counties states and education system with modern application delivery and intelligence. Aligning business outcomes to technology solutions using cloud-driven dashboard, sensor technology, machine learning and analytics to drive efficiencies with predictive/prescriptive analytics.
19 - 20 Extreme Networks, Regional Sales Manager
Responsible for driving end user, reseller, distribution and business partner relationships to drive the cloud-speed networking revolution transforming our customers. Aligning business outcomes to technology solutions using cloud-driven dashboard, sensor technology, machine learning and analytics to drive efficiencies with predictive/prescriptive analytics.
Leading multi-tier selling and distribution sales and support teams for enterprise to SMB accounts
Americas Leadership Council Member
Responsible for commercial enterprise sales, marketing, local partner management
18 - 19 Molex LLC, Director for Building Management Services Business Unit
Responsible for driving reseller, distribution and business partner relationships to help drive the construction industry into the digital age of IoT-based outcomes delivery. Worked with other OEMs and ISVs to connect their solution with ours multiplying the effectiveness of both solutions. Aligning IoT technology to business outcomes using sensor technology and analytics to drive efficiencies with machine learning and predictive/prescriptive analytics.
Accelerated the growth of digitally-focused business partners in a vertical market (construction) where Molex was new to the industry. C&C Technology Group, Cresa, JCI
Worked with the largest companies in the world to digitize their offerings to the market while enabling their workspace for the 21st century. Microsoft, ExxonMobil, JCI, Georgia-Pacific, USG
Helped convert technology marketing to focus on human-outcomes marketing to enable sales and Molex Executives to talk with CEOs as well as construction contractors. We accomplished this by aligning the entire construction supply chain to productivity and monetary business outcomes and key performance indicators (KPIs).
Mentored the Molex interns and assisted with their value delivery proposition during the company Innovation Challenge to present new ideas to the board. I also trained them on the properties of our IoT platform and how this solution is changing how businesses: increasing the health and well-being of employees, saving up-front and year-over-year cost while gaining a time to market advantage, gaining maintenance process efficiencies and increasing the revenue per employee ratio
On a global committee empowering sister-companies in the same industry to define a new go-to-market strategy that included approaches as a team and also individually when appropriate.
2017 Virteva LLC, Regional Sales Director
Responsible for SaaS vendor ServiceNow license and professional services sales in a seven state region. Using my ITILv3 certification and process experience to consumerize the employee and customer experience.
Generated first ever software license resale ($385,000 | 3 year contract) opportunity in first month.
Online retailer looking for cloud-based Service Desk Management that would also evolve into a Customer Service Management (CSM) tool. Required in-house IT Support desk including Incident, Problem, Change, Project Management and follow-on expansion to integrate with their online store front-end without any coding changes on their application. Mason-Figi
Manufacturer with multiple business units looking to enhance their in-house service desk with a SaaS delivered model integrating their HR processes from recruiting to transitions. Greenheck
Software ISV looking to modernize their existing service desk with a solution that was also a platform for growth into their application and project management processes. Chicago Trading
Fashion designer and accessories company looking to replace their service desk installation with a platform built for scale and integration into SAP, HR service delivery, as well as asset management. Vera Bradley
14 - 16 Meridian Group, Specialty Sales Manager
Responsible for datacenter sales of 30+ account executives from a recently acquired company. Also responsible for Chicago-based sales of all products and services associated with driving our customers’ business growth. Sales champion around open source solutions from our vendor partners IBM, Cisco HPE, NetApp, Palo Alto Networks.
Increase sales of our datacenter offerings to $4+ million that included IBM POWER and HPE.
Working with a commodities exchange requiring systems for their core business of trading, we architected solutions for maximum agility and deliverability. Also providing security and storage insights and options. CME Group
Healthcare services company requiring an integration of their remote offices and main hospital datacenter information architecture involving networking, servers, storage, data management, and support for the entire solution. Cayuga Medical, NY
Windows manufacturer looking for expertise in cloud-based migrations, in both directions, of legacy and mobile-first applications into Microsoft Azure to reduce costs and increase agility. Jeld-Wen
Car manufacturer needing assistance with their open source analytics platforms to better enable their IoT initiatives to determine the best price/performance of multiple vendors. BMW, NA
13 - 14 Hewlett Packard, Converged Infrastructure Account Executive
As the global HP relationship manager, I was responsible for establishing and growing top-down relationships across the entire HP solutions portfolio. Coordinating all HP Enterprise Group products along with manufacturer partners such as VMware, Microsoft, Red Hat and reseller partners like CDW, American Digital, Zones, and Insight.
Accounts: CME Group, Trading Technologies, trading companies, Grant Thornton, Mayer Brown.
Concentrating on the financial services vertical, I provided the necessary resources for trading firms, application providers, and banking institutions with a strategy to build out their information intelligence platforms for high-frequency trading and also core data solutions to help reduce cost and improve agility to deliver their products. Northern Trust, Chicago Trading, Spot Trading
Global law firm with a multi-national restrictions for data management requiring an environment for their Enterprise Search implementation.Mayer Brown
Honors, Awards, Certifications and Recognitions:
Achieved Key Win in FY13Q3 for my work securing a $3.5M solutions order
Achieved Excellence Recognition Award for Value Selling FY13Q3 in a $3.9M software order
02 - 12 Meridian Group, Technology Portfolio Account Manager
Responsible for sales of the entire product line of Meridian IT for the U.S. and international customers. This includes OEM sales from Sun/Oracle, IBM, EMC, HP, Cisco, Hitachi Data Systems, NetApp, Veritas Software, as well as the Meridian Cloud Services.
Generated $10+ Million in revenue YoY utilizing multiple OEMs offerings into a cohesive solution.
Global tire manufacturer looking for a resource that could architect an on-premise and cloud managed architecture including, networking, VOIP, Call Center solution, storage, and software to help manage their critical information.Bridgestone-Firestone, Retail, and Credit First N.A.
Healthcare Insurance Association requiring a migration to Microsoft while adding storage and application services including online and archive tiers along with software information management solution. BlueCross BlueShield Association, BCBSA
Global law firm requiring a network and voice over IP (VOIP) provider to deliver on a global scale with international experience. Baker McKenzie
Text book manufacturer and certification assessment delivery company looking to single source to architect their networking, VOIP, and application platforms. Pearson
Global credit card company requiring Oracle contracts and asset management services along with a long range service migration strategy involving on-premise and cloud. MasterCard
Honors, Awards, Certifications and Recognitions:
Repeatedly hit my sales numbers for sales with security, storage, server and network solutions.
#1 in division for 2008 after achieving my ITILv3 certification.
Education
Illinois State University, Normal, Illinois
Major: Marketing
Concentration in Management and Visual Communication and Micro-Computer in the Arts
B.S. Marketing
Major GPA 3.33
Awards and Accreditations
Dean's List, Illinois State University
ITILv3 Foundation Certified
ServiceNow Sales Certified
Hands-On Business Skills
SaaS, IaaS, XaaS, ServiceNow, HP, Microsoft, database, business process management, application development, employee and customer user experience, account, vendor and reseller relationship management, buyer and end-user relationship management, Cloud Strategy, IT Service Management, IT Operations Management, IT Business Management, Governance, Risk, & Compliance, Customer Service Management, Sales Operations
ITILv3 Certified, ServiceNow Sales Certified & Business Experience from the trenches
Recent Readings
Death By Meeting: A Leadership Fable, Patrick Lencioni
Execution: The Discipline of Getting Things Done, Larry Bossidy
Jack Welch and the GE Way: Management Insights and Leadership Secrets of the Legendary CEO
Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison
The Art of Selling to the Affluent: How to Attract, Service and Retain Wealthy Customers and Clients for Life
Secrets of Question Based Selling: How the Most Powerful Tool in Business Can Double Your Sales Results
Customer Satisfaction is WORTHLESS: Customer Loyalty is PRICELESS, Jeffrey Gitomer
Hug Your Customers: The Proven Way to Personalize Sales & Achieve Astounding Results, Jack Mitchell
Dark Pools: The Rise of the Machine Traders and the Rigging of the U.S. Stock Market
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630-988-4625 | jimbo@21twelve.com